Using Gong

Record calls

• Record a web conference call
• Record an impromptu call
• Prevent or stop a recording
• Call length limitations
• Use the Gong consent page
• Record an internal call

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Listen to calls

• Listen to a call
• See a call transcript
• See the Zoom chat
• View slides
• Call topics
• How Gong identifies speakers

Take action on calls

• Download a transcript
• Share a call
• Create a call snippet
• Save time with call spotlight
• Ask anything about a call
• Translate transcripts into English

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Manage calls

• See your calls
• View upcoming calls
• View calls with skipped recordings
• View meetings without scheduled recordings
• Upload recorded calls
• Add a call or call snippet to the library

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Gong Engage

• Why use Gong Engage?
• Set up Engage for reps
• Prioritize your accounts
• Stay on top of your deals
• Update deal information in your CRM from Engage
• Prepare contacts for engagement

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Search in Gong

• Search for calls
• Save and manage search filters
• Summary of search results
• Download call data
• Search for anything in Gong

Deals

• Explainer: Deal intelligence
• Set up: Create a deal board
• Set up: Tips on using conditional filters
• Set up: Working with opportunity splits
• Set up: Working with opportunity teams
• Pipeline review: Use deal boards

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Gong Forecast

• Set up: Best practices
• Set up: 2 recipes for setting up a Renewals board
• Set up: Forecast boards
• Set up: Forecast rollup board (business totals)
• Set up: Upload forecast targets
• Admin: Manage forecast boards

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Coaching with Gong

• Introduction to coaching
• Coaching quick start
• Request feedback
• Add a comment
• Review a comment
• Reply to comments in Slack

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Insights

• Analyze team performance
• Filter team stats
• Export team stats
• Create and edit initiative boards
• Market
• Troubleshooting Insights

Gong mobile app

• Intro to the Gong mobile app
• Capture mobile calls with Gong Connect
• Record meetings on mobile
• Caller trust protocols
• Listen to a call on your mobile
• Deals on the go

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Use the library

• All about streams
• Create and manage streams
• Create and manage folders
• Add a call or call snippet to the library
• Use the archive
• Download a library usage report

Gong in Salesforce

• Using the Gong for Salesforce app
• Access Gong Conversation in Salesforce
• Values assigned to task fields
• Reports in Salesforce
• Dashboards

Troubleshooting for salespeople

• What license do I need in order to enable Zoom Native Recording?
• Recording Calls with a Zoom Passcode
• Skip codes for unrecorded calls
• Troubleshooting unrecorded calls
• Troubleshooting: Recorder is showing up late
• Troubleshooting: Why aren't I receiving call notifications for people reporting to me?

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Welcome to Gong Recruiting

• Welcome to Gong Recruiting
• Gong Recruiting's key benefits
• How Gong Recruiting works
• How interviews are identified

Configuring Gong Recruiting (for admins)

• Step 1: Set up a workspace
• Step 2: Configure users
• Step 3: Connect your ATS
• Step 4: Define interview recording rules
• Step 5: Test your settings

Interviewing with Gong Recruiting

• Get set up for Gong Recruiting
• Coordinate an interview
• Conduct an interview
• Share an interview
• Collaborate on an interview
• Capture mobile screening calls with Gong Connect

Gong for talent acquisition teams

• Legal considerations
• How to let candidates know interviews are recorded
• How to restrict interview access and sharing
• Track adoption of strategic recruiting initiatives
• Create and edit initiative boards