Primary and alias email address

Where to go: Click your username > My profile

When entering user profile details in Gong, you can enter an alias email address in addition to your mandatory primary email address.

If you have an Engage license, you can set up additional email addresses for sales reps using different domains to mitigate the risks of being marked as spam.

Primary email address

A primary email address generally shares the same domain as your company, for example jennifer.juniper@abcd.com is employed by company ABCD with the same domain: www.abcd.com. Meaning there is a direct correlation between the domain of the company and the domain of the user.

When a user participates in a call using their primary email address, it is less complex for Gong to authenticate the user, and less complicated to map the user to a company because they share the same domain. By leveraging the domain information Gong can quickly determine if a meeting is an external meeting or an internal meeting. For example, if all the meeting participants share the same email domain (@abcd.com) as the company domain (www.abcd.com), then it's a safe bet to assume the meeting is internal. Likewise, if meeting participants have a mixture of domain endings then Gong would naturally assume the meeting is external.

This simplistic approach to mapping works great if everybody in a company only ever uses one email address, and each email address has the exact same domain as the company. But what happens if a company has two domains, for example www.abcd.com and www.abcd.co.uk? How does Gong map a user to a company when the user has two email addresses? For example, an IT worker may have a company email address which includes their first name and surname (jennifer.juniper@abcd.com), but the same IT worker may also have a secondary company email address according to their jobtitle (it@abcd.com). To resolve these issues (mapping and authentication), Gong allows you to enter multiple alias email addresses in a user's profile.

Alias email address

An alias email address is a secondary email address that can be used in addition to the primary email address. When a user's profile contains additional email addresses, Gong maps the addresses to the user's primary email address. Therefore, when participants join a meeting with a mixture of different email domains, Gong can still determine if the meeting is external or internal. In addition, by associating multiple emails to a primary email, Gong can optimize the process of authenticating users.

When to use additional or alias email addresses: