About notifications on comments
You're notified about comments in Gong in Collaboration > Received on your homepage.
Here's when you can expect to be notified about a comment made on a call:
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When someone comments on a call you follow.
Calls you follow are defined as:
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A call you participated in or are in the participants list for, whether you attended or not
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A call someone mentioned you in a comment on
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A call comment thread you participated in
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A call that you subscribed to by clicking Notify me about new comments in the call page Comments panel
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When someone mentions you in a comment
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When someone replies to your comment
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When someone replies in a thread you commented in
Stay on top of important deal collaboration by making sure you're notified via email or Slack when someone comments on a call you're following.
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In Gong, click your name at the top right, and go to My Notifications > Comments.
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Make sure that notifications for comments are turned on for email or Slack, as per your preference.
You won't get notified in the following situations:
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When you made the comment, even when you tag yourself
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When you aren't permitted to see the comment. For example, when the comment is set to be shown to specific people only.
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When the comment is shared with specific people, you won't receive a notification unless you are tagged.
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For email notifications, Gong gathers comments that are made within a 30 minute period into one batch, so that if someone leaves multiple comments within a 30 minute window, you're only notified once.
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When you get notifications about comments in Slack, you can reply to them directly in Slack, and the comments will be synced with Gong. For more, read this.