Send a feature request or support ticket directly from a call
Save time, provide context and improve your workflow by sending feature requests and support tickets directly from your calls. To enable these features, your org needs to have the relevant integrations.
To enable this, your org must have an integration with Productboard.
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Go the call, click on the Transcript tab, highlight the text relating to the request to show an inline action menu and click
. Alternately, you can click the
under the call screen to select a call snippet.
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In the action menu, click Share > Add a feature request. Fill in the request form and click Send.
A note is created in Productboard that lets your product build the features your customers really want.
To enable this, your org must be have an integration with Zendesk.
Create support tickets directly from your call to capture the customer issue in their own words. The ticket that gets created includes a link to the part of the call that the ticket relates to.
- Go the call, click on the Transcript tab, highlight the text relating to the request to show an inline action menu and click
- In the action menu, click Share > Create a support ticket. Fill in the request form and click Send.
A ticket is created in Zendesk, and the support team is notified. From the ticket, they can see and hear what your customer is experiencing.