What counts as feedback
This article explains what we consider to be feedback in Gong, which is important to understand when looking at coaching metrics and Gong usage.
People can request feedback on a call they attended in any of the following ways:
Tip
Feedback requests can be found in the Coaching inbox and in the homepage Collaboration section. You are also notified about them via email. Go here for more information.
Not all comments are feedback requests.
|
Action |
Is feedback request? |
|---|---|
|
When someone tags their direct manager on a call they attended |
YES |
|
When someone tags anyone else on a call they attended |
NO |
Not every shared call is a feedback request.
|
Action |
Is feedback request? |
|---|---|
|
When someone shares a call they attended internally with their direct manager |
YES |
|
When someone shares a call they attended 'with customers' (external link) with their direct manager |
NO |
|
When someone shares a call they attended internally with anyone else |
NO |
Every formal request is a feedback request.
|
Action |
Is feedback request? |
|---|---|
|
When someone requests feedback from their direct manager for a call they attended via the call Feedback tab |
YES |
|
When someone requests feedback from any peer for a call they attended via the call Feedback tab |
YES |
People can give their feedback in any of the following ways:
The comment can be a regular comment, or in reply to another comment.
Not all comments are feedback.
|
Action |
Counts as feedback? |
|---|---|
|
Commenting on a call attended by a direct report, where the direct report is the only company Gong user on the call |
YES |
|
Tagging a direct report in a comment on a call, where they are the only company Gong user on the call |
YES |
|
Tagging a direct report in a comment on a call that other company Gong users also attended |
Only when: (1) The same direct report formally requested feedback from their direct manager on the call OR (2) The manager makes the comment private |
|
Tagging multiple people in the same comment |
NO |
|
Commenting on a call attended by a direct report where there are other company Gong users on the call |
NO |
Not every scorecard counts as feedback.
|
Action |
Counts as feedback? |
|---|---|
|
Anyone filling out a scorecard for anyone on the call |
YES |
|
Anyone filling out a scorecard for their own performance on the call |
NO |
This option is typically used when feedback was given offline. Learn how.
Everything marked as 'feedback given' counts as feedback.
|
Action |
Counts as feedback? |
|---|---|
|
Anyone marking a call as 'feedback given' for any peer on the call via the call Feedback tab |
YES |