What languages are supported in Gong?
Gong supports 70+ languages, so you get conversation insights in the languages that your customers are speaking. Get AI-based summaries, search transcripts, get notified when specific concepts are mentioned, and more.
Gong provides hyper-optimized transcription for more than 20 languages, providing you and your team with very accurate best-in-class transcripts. Transcripts in another 50 languages are equal to industry standard.
The tables below show the languages supported in Gong and the features supported in each language. Short descriptions of each feature are included below the tables.
Table 1: Hyper-optimized languages with best-in-class transcription that provides a smooth, natural reading experience.
Table 2: Standard languages supported by Gong. We recommend having these languages set as spoken languages to ensure they are correctly detected. Learn more
In addition to the features listed below, your team can use many of Gong’s core functionalities in any language. For example, use coaching inbox and metrics, deal drivers, conversation stats, pipeline review, account review, deal insights, and more for onboarding, coaching, deal execution and strategic initiatives in any language.
|
Language (Country) |
|||||
|---|---|---|---|---|---|
|
English (USA, UK, all countries) |
Yes |
Yes |
Yes |
Yes |
Yes |
|
German (Germany, Austria) |
Yes |
Yes |
No |
No |
Yes |
|
Spanish (USA, Spain, all countries) |
Yes
|
Yes |
No |
No |
Yes |
|
French
|
Yes |
Yes |
No |
No |
Yes |
|
French (Canada) |
Yes |
No |
No |
No |
Coming soon |
|
Danish (Denmark) |
Yes |
No |
No |
No |
Auto-prompt: No Pre-call email: Yes |
|
Dutch (Belgium, Netherlands) |
Yes |
Yes |
No |
No |
Yes |
|
Italian (Italy, Switzerland) |
Yes |
Yes |
No |
No |
Yes |
|
Japanese (Japan) |
Yes |
No |
No |
No |
Yes |
|
Portuguese (Brazil) |
Yes |
Yes |
No |
No |
Yes |
Table 1: Trackers, Custom vocabulary, Question ID, Topics, Transcript translation, Redaction of sensitive information, Consent page, Ask Anything about calls, Ask anything about deals, accounts, and contacts, and Deal likelihood are supported for all these languages.
|
Language (Country) |
||||
|---|---|---|---|---|
|
Albanian (Albania) |
Yes |
No |
No |
No |
|
Amharic (Ethiopia) |
Yes |
No |
No |
No |
|
Arabic (All countries) |
Yes |
Yes |
Yes |
Coming soon |
|
Armenian (Armenia) |
Yes |
No |
No |
No |
|
Azerbaijani (Azerbaijan) |
Yes |
No |
No |
No |
|
Afrikaans (South Africa) |
Yes |
Yes |
No |
No |
|
Arabic (Saudi Arabia, United Arab Emirates) |
Yes |
No |
Yes |
Yes |
|
Basque (Spain) |
Yes |
No |
No |
No |
|
Bengali (Bangladesh, India) |
Yes |
No |
No |
No |
|
Bosnian (Bosnia and Herzegovina) |
Yes |
No |
No |
No |
|
Bulgarian (Bulgaria) |
Yes |
No |
No |
No |
|
Burmese (Myanmar) |
Yes |
No |
No |
No |
|
Cantonese (Traditional Hong Kong) |
Yes |
No |
No |
Yes |
|
Catalan (Spain) |
Yes |
No |
No |
No |
|
Chinese (China Mandarin) |
Yes |
Yes |
Yes |
Yes |
|
Croatian (Croatia) |
Yes |
No |
No |
No |
|
Czech |
Yes |
No |
Yes |
Yes |
|
Estonian (Estonia) |
Yes |
No |
No |
No |
|
Filipino (Phillippines) |
Yes |
No |
No |
No |
|
Finnish (Finland) |
Yes |
No |
Yes |
Yes |
|
Galician (Spain) |
Yes |
No |
No |
No |
|
Georgian (Georgia) |
Yes |
No |
No |
No |
|
German (Switzerland) |
Yes |
Yes |
Yes |
No / Yes |
|
Greek (Greece) |
Yes |
No |
No |
No |
|
Hindi (India) |
Yes |
Yes |
Yes |
Yes |
|
Hebrew |
No |
No |
No |
No |
|
Icelandic (Iceland) |
Yes |
No |
Yes |
Yes |
|
Indonesian (Bahasa) (Indonesia) |
Yes |
Yes |
Yes |
Yes |
|
Italian (Switzerland) |
Yes |
Yes |
Coming soon |
Coming soon |
|
Hungarian (Hungary) |
Yes |
No |
No |
No |
|
Javanese (Indonesia) |
Yes |
No |
No |
No |
|
Kannada (India) |
Yes |
No |
No |
No |
|
Kazakh (Kazakhstan) |
Yes |
No |
No |
No |
|
Khmer (Cambodia) |
Yes |
No |
No |
No |
|
Korean (Korea) |
Yes |
Yes |
Yes |
Yes |
|
Lao (Laos) |
Yes |
No |
No |
No |
|
Latvian (Latvia) |
Yes |
No |
No |
No |
|
Lithuanian (Lithuania) |
Yes |
No |
No |
No |
|
Macedonian (North Macedonia) |
Yes |
No |
No |
No |
|
Marathi (India) |
Yes |
No |
No |
No |
|
Mongolian (Mongolia) |
Yes |
No |
No |
No |
|
Malay (Malaysia) |
Yes |
Yes |
Yes |
Yes |
|
Nepali (Nepal) |
Yes |
No |
No |
No |
|
Norwegian Bokmål (Norway) |
Yes |
No |
Yes |
Yes |
|
Panjabi (Gurmukhi India) |
Yes |
No |
No |
No |
|
Polish (Poland) |
Yes |
No |
Yes |
Yes |
|
Persian (Iran) |
Yes |
Yes |
No |
No |
|
Portuguese (Portugal) |
Yes |
Yes |
Yes |
Yes |
|
Romanian (Romania) |
Yes |
No |
No |
No |
|
Russian (Russia) |
Yes |
Yes |
No |
Yes |
|
Serbian (Serbia) |
Yes |
No |
No |
No |
|
Sinhala (Sri Lanka) |
Yes |
No |
No |
No |
|
Slovak (Slovakia) |
Yes |
No |
No |
No |
|
Slovenian (Slovenia) |
Yes |
No |
No |
No |
|
Swahili (Tanzania, Kenya) |
Yes |
No |
No |
No |
|
Swedish (Sweden) |
Yes |
No |
Yes |
Yes |
|
Tamil (India, Sri Lanka, Singapore, Malaysia) |
Yes |
Yes |
No |
Yes |
|
Telugu (India) |
Yes |
Yes |
No |
Coming soon |
|
Thai (Thailand) |
Yes |
Yes |
Yes |
Yes |
|
Turkish (Turkey) |
Yes |
Yes |
No |
Yes |
|
Ukrainian (Ukraine) |
Yes |
No |
No |
No |
|
Urdu (India, Pakistan) |
Yes |
No |
No |
No |
|
Uzbek (Uzbekistan) |
Yes |
No |
No |
No |
|
Vietnamese (Vietnam) |
Yes |
No |
Yes |
Yes |
|
Zulu (South Africa) |
Yes |
No |
No |
No |
Table 2: Trackers and Custom vocabulary, and Topics are also supported for these languages.
Audio prompt/Pre-call email
These two features assist with customer consent.
Audio prompt Informs call participants that a call is being recorded and is enabled by default. You can set when the prompt plays, choose from several possible prompt texts, and choose whether a male or female voice says the prompt. Learn more
Pre-call email Customers receive an email 10 minutes before a scheduled call reminding them of the call and that it will be recorded. Learn more
Next steps
Gong automatically detects next steps that were discussed on a call, making it easier for you to make sure nothing falls through the cracks. Learn more
Call spotlight
Save time reviewing, preparing for, and following up on calls with call spotlight. See important information at a glance, drill down into the details, get AI-generated answers to call-related questions, and more, all without listening to a moment of the call. Includes Key points, a 10-bullet summary of a call's main points, which makes it easier to understand quickly what happened. Learn more
Consent page
The consent page is a personalized page hosted by Gong to obtain recording consent. The page is automatically displayed in the default language of the participant's browser when that browser is set to one of the supported languages. Learn more
Custom vocabulary
Improve transcriptions by adding terms that are unique to your business. If Gong transcribes a term incorrectly, you can add this error to the alternative transcriptions for the term in the custom vocabulary. When detected, Gong replaces the alternative transcriptions with the correct terms. For more about custom vocabulary. Learn more
Email labels
We automatically detect specific email labels according to the detected email content, allowing better navigation when reviewing all emails in an account. For example, pricing, scheduling. Learn more
Question ID
We automatically identify and group any questions asked during a call, by each side.
Red flag alerts
These warnings appear when a prospect sends an email that presents a potential risk to a deal. By alerting you of the potential risk, you’ll be able to address it quickly. Learn more
Redact sensitive information
Automatically redact sequences of digits to avoid having a record of sensitive numbers such as credit cards and IDs. Set the minimum number of digits you want to be redacted and they will be silenced in the call audio and replaced in the call transcript with (REDACTED). Learn more
Topics
Topics are subjects that are frequently mentioned in your calls. Gong's AI and machine-learning technology identifies topics in your calls based on the number of times a subject was discussed, and the duration of the discussion, and surfaces them in your call. Learn more
Trackers
Trackers are words or phrases that are tracked across all or some calls, enabling you to hone in on the most important parts of a conversation. In addition to the out-of-the-box trackers that come with Gong, companies can set up their own trackers, to find and highlight the words and concepts that are most important to them. Learn more
Transcript translation into English
Understand and gain insights into your team’s non-English calls with transcript translations into English. This enables you to spot collaborative moments and share them with your team, hear what reps are saying on their non-English calls, and give and get feedback from colleagues who speak different languages. Transcript translation is available for hyper-optimized languages. Learn more