Outreach API
Who can do this?
You can connect to Outreach via the API
Advantages of integrating to Outreach via the API:
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Gong retrieves calls directly from Outreach - more reliable than via a third party
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Easier to troubleshoot
To connect to Outreach via the API:
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Before you connect to Outreach, import users into Gong and set them to record.
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Click Company settings > Data capture > Telephony systems.
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Click + Add telephony system.
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Select Outreach.
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Set the speaker channel to the desired channel.
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Click CONNECT.
To access account and prospect calls in Gong from Outreach, without having to connect to the Outreach telephony integration, see Gong Tile for Outreach