Gong for Salesforce app object fields

This article includes reference tables for the fields used in Gong Conversation custom objects, other custom objects and the data they represent, and custom fields in standard objects.

Gong Conversation custom objects

Field name	Field Type	Notes
Conversation Title	Text (80)	Call title
Direction	Picklist	Notes whether the call is inbound, outbound, or via web conference
Duration (Min.)	Formula (Text)	Length of call
Duration (Sec.)	Number (18, 0)	Length of call
Ended	Date/Time	Date / Time the call ended
Gong Count	Formula (Number)	Aggregated number of calls associated with account (each conversation = 1)
Gong ID	Text (128)	Gong-generated numeric ID
Language	Text (255)	Call language
Media	Text (255)	Indicates whether the call was a video or audio call
Opportunity Amount	Number (18, 0)	This information is related to the opportunity state at the time of the call
Opportunity Close Date	Date
Opportunity Probability	Percent (18, 0)
Opportunity Stage	Text (100)
Opportunity Stage Now	Text (255)
Participants Emails	Text (255)	Emails of five call participants
Pricing Duration	Roll-Up Summary (SUM Topic)	How long the topic pricing was discussed
Primary Account	Lookup (Account)	Account associated with Gong call
Primary Opportunity	Lookup (Opportunity)	Opportunity associated with Gong Call
Primary User	Lookup (User)	The user that schedules the call
Related Accounts	Long Text Area (32768)	Contains data that is populated to all child records
Related Action Items	Long Text Area (32768)
Related Agenda	Long Text Area (32768)
Related Contacts	Long Text Area (32768)
Related Invitees	Long Text Area (32768)
Related Leads	Long Text Area (32768)
Related Notes	Long Text Area (32768)
Related Opportunities	Long Text Area (32768)
Related Participants	Long Text Area (32768)
Related Stats	Long Text Area (32768)
Related Topics	Long Text Area (32768)
Related Trackers	Long Text Area (32768)
Related to	Formula (Text)
Scheduled	Date/Time	Date/Time is when call is scheduled
Scope	Picklist	Internal or external call
Score	Number (10, 2)	Scorecard score
Started	Date/Time	Time call started (when Gong began recording)
System	Text (64)	Which web conferencing or telephony system was used (i.e. Zoom)
Title (Full Conversation Title)	Text (255)	Will display full conversation title
URL	Formula (Text)	Gong URL

Other custom objects

Related Accounts, Contacts, Opportunities, and Leads

These 4 custom objects are junction objects that represent the standard records related to a certain Conversation. In Lightening, these objects appear in the Related right pane of the Conversation record page.

Related Accounts

The Related Accounts object displays all accounts that were captured in the conversation (as indicated by the participants email addresses). Related Accounts includes the the Primary Account in the conversation, and all the other non-primary Accounts. Primary Account also appears as a lookup field in the Conversation details.

There are 2 related lists available in the Related Accounts lists:

Gong Conversations - Conversations where the account is designated as the Primary Account
Conversations - Conversations where the account is either Primary and non-Primary

Related Opportunities

The Related Opportunities object displays all opportunities that were captured in the conversation. It includes the the Primary Opportunity in the conversation, and all other non-primary opportunities. Primary Opportunity appears also as a lookup field in the Conversation details.

There are 2 related lists available:

Gong Conversations - Conversations where the opportunity is designated as Primary Opportunity
Conversations - Conversations where the opportunity is either Primary and non Primary

Participants

Participant custom objects include everyone that was either invited or participated in the call, and the type - User, Contact, Lead. If the participant is not in Salesforce, then the Type field stays blank.

Field Name	Field Type	Notes
Affiliation	Picklist (External, Internal Unknown)	Indicates if the attendee was a participant from your company
Gong Conversation	Master - Detail (Conversation)	Conversation linked to participant
Participant Contact	Lookup (Contacts)	Link to contact record
Participant Email	Email	Participant email address
Participant Full Name	Formula	Participant full name
Participant Lead	Lookup (Leads)	Leads associated with participant
Participant Method	Multi Picklist (Attendee, Invitee)	Indicates whether participant listed attended, was invited, or spoke on the call
Participant Phone	Phone	Participant phone number
Participant Title	Formula	Participant title
Participant Type	Formula	Indicates whether participant is a User (your company), Contact, Lead
Participant User	Lookup (User)	Can look up
Type	URL	URL to look up contact or internal user record

Interaction Stats, Structure, Topics, and Trackers

Call content is made up from the following custom objects:

Interaction Stats

Field Name	Field Type	Notes/Description
Stat Name	Text(80)	Title of interaction stat (e.g. Longest customer story)
Stat Value	Number	Value of related stat e.g. 2:34)
Gong Conversation	Lookup (Conversation)	Gong call URL

Structure

Name	Type	Notes/Description
Structure Part Name	Text(80)	Agenda name
Index	Number	Index - Order of appearance in the conversation
Gong Conversation	Master - Detail (Conversation)	Related conversation
End (Min.)	Formula	Calculation of the end time (sec.) to minutes
End Time (Sec.)	Number	End time of this part in sec., relatively to the whole conversation length
Start (Min.)	Formula	Calculation of the start time (sec.) to minutes - when in the conversation the part started
Start Time (Sec.)	Number
Structure Part Duration (Percent)	Percent	Percentage of this agenda part out of the whole conversation
Structure Part Duration (Sec.)	Number	Duration of the Agenda part

Topics

Each custom object listed here includes the topic name and duration (including 0s) as well as the listed topic element.

Name	Type	Notes/Description
Topic Name	Text (80)	Name of topic
Gong Conversation	Master - Detail (Conversation)	Original Gong conversation
Topic Duration (Min.)	Formula	How long was topic discussed
Topic Duration (Percent)	Percent	What percentage of the call was spent discussing topic
Topic Duration (Sec.)	Number	How long was topic discussed

Trackers

Contains keyword trackers and smart trackers. Each custom object listed here includes the tracker name, phrase (if configured), and number of occurrences (including 0) as well as the listed tracker element. For info on adding trackers, go here.

Name	Type	Notes/Description
Tracker Name	Text (80)	Name of tracker
Gong Conversation	Master - Detail (Conversation)	Relationship between Gong conversation and tracker
Tracker Occurrences	Number	How many times the tracker came up on cal
Tracker Phrase	Text (255)	Individual phrases that make up a tracker

Scorecards

Scorecards consist of a number of criteria, each component built to be scored on a 1-5 scale. Scorecard content is made up from the following custom objects:

Name	Type	Notes/Description
Answer	Text	Answer text
Answer	Formula	Formulated text that shows all types of answers
Answer N/A	Checkbox	If answer is unavailable
Call Date	Date/Time
Call Name	Text	Title of Gong conversation
Full Answer	Text (Long)	Full answer text
Full Question	Text (Long)	Full question text
Gong Conversation	Master-Details (Gong Conversation)
Gong Scorecard Name	Text	Name of scorecard recipient
Got Scored	Lookup (User)	Person who was scored
Has Note	Checkbox	If answer has a note
Maximum Range	Number	Can be either 3 or 5
Note	Text (Long)	Actual note
Overall Question	Checkbox	Whether this is an overall question
Published	Checkbox	Whether the question is published
Question	Text	Scorecard question
Question	Formula	Scorecard question with link to scorecard record
Question Type	Picklist	Range \| Open \| Boolean
Score	Number	Score in case of range answer
Score Date	Date/Time
Scorecard Name	Text
Scored By	Lookup (User)	Who gave the score
Visibility	Text	Public \| Private

Custom fields in standard objects

The app package contains custom fields that are applied to the following standard objects:

Account: 1 custom field
Opportunity: 2 custom fields
Lead: 9 custom fields
Contact: 9 custom fields
Activity: 11 custom fields

Note

These custom fields don't count towards the custom field limits in standard objects, except for those in the Activity object.

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In this article

Gong Conversation custom objects

Other custom objects

Custom fields in standard objects

Note