Upgrade Gong for Salesforce
This section explains how to upgrade to the latest version of Gong for Salesforce. See Upgrade instructions for specific versions to get a list of changes you need to do to upgrade to a specific version.
Prerequisite
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If you are upgrading from version 2.22 or earlier, you must first install this patch from the following link: https://login.salesforce.com/packaging/installPackage.apexp?p0=04t1Q000000lqz3
To upgrade Gong for Salesforce:
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Check if a new version of the Gong for Salesforce app is available: Click Company settings > CRM > Salesforce to open the Salesforce integration settings page.
Scroll down to Export to Salesforce. Click Update. The Salesforce AppExchange opens in another tab.
or
Go to Gong.io on the Salesforce AppExchange Listing and click Get it Now.
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Click Log In.
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Complete your AppExchange login and select whether to install the package into a Production or Sandbox environment.
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Confirm the installation details, agree to the Terms and Conditions and click Confirm and Install.
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Select Install for All Users, and then click Upgrade.
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The upgrade process starts. Click Done when the upgrade is complete
Note
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The upgrade can take a while if the Salesforce servers are busy. In this case, an email will be sent to you when the installation is complete.
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Reports and dashboards are not overwritten when upgrading to a later version. If you delete a report or dashboard before upgrade, they aren't recreated during upgrade.