• Customize the date range for initiative adoption tracking.

• Track initiatives across several teams or team members.

• See trends and adoption by team, all on the same page, for a clearer picture of how initiatives are being adopted over time.

• Export Engage to-dos to Salesforce and HubSpot: You can now export details of your Engage tasks, LinkedIn messages and connection requests to Salesforce and HubSpot. Tasks are exported after they are marked as complete. For Salesforce, see Create Salesforce tasks for calls and emails. For HubSpot, see Export Engage data

• New activity association report: To give you an overall picture of how your activities are associated with CRM objects, you can now generate an activity association report which lists your Gong activities together with the CRM deal, account, contact, and lead objects they were associated with in Gong. Learn more

• Scorecard improvements It's easier to score and coach your teams for success with these improvements:

  • The overall score question is now optional, so you can remove it from a scorecard if you want.

  • Search for calls according to which scorecards were used with the new Scorecard name filter.

  • Read more about creating and managing scorecards here.

• Improved Swedish transcript Thanks to new, in-house speech-to-text models, your Swedish speaking teams have a smoother, more accurate reading and searching experience that's above industry standards. Learn more

• Call spotlight in more languages Teams who speak Dutch, French, German, Italian, and Spanish now have call spotlight too! Read all about spotlight

• See stats for really big teams View stats for teams of any size, from 2 team members to 20,000. Scorecards stats are still limited to 200 team members, but all other stats available from the Insights tab, everything from total call volume to interactivity and feedback, can be viewed for an unlimited number of users. Read more

• Engage widget update: The Engage widget on your homepage displays a preview of your prospecting to-dos, so you can keep track of everything that's on your plate. Learn more.

• Associate spontaneous meeting recordings with accounts/opportunities: You can now associate a face-to-face meeting recording with an account/opportunity even if the meeting isn't logged in your calendar. Read more.

• New data available in Snowflake: Comments made on calls are now available in Snowflake. What's new in Gong Data Cloud

• Ability to make and record calls with MS Teams Phone: You can now call, record and benefit from Gong’s analytics on calls made using Microsoft Teams Phone. For details on how to set up the integration, see Microsoft-Teams-Phone.

• Customize session timeout: Set your organization's session timeout for SAML-based authentication so it suits your team. By default, session timeout is 30 minutes. Learn more

• Call spotlight added to Utilization report: As part of seeing how team members use Gong, we’ve added metrics showing how many call spotlights team members viewed or performed an action on, such as asking a question. For more details, see Create utilization report.

• Customize date range for initiative adoption tracking: Set any date range you want for analyzing initiative adoption rates, so you get exactly the data you need for supporting and optimizing your team. Learn more

• Track initiatives across multiple teams and individuals: Get a fuller picture of how your strategic initiatives are being adopting by tracking initiatives across several teams and team members. Learn more

• New search filter: Call Outcome (AI): Search for calls using the new Call Outcome (AI) filter, which enables you to find calls for coaching according to AI-based automatic dispositions. Learn more

• Hide forecast boards: Forecast admins can now hide unneeded forecast boards when business needs change. No reminders are sent for hidden boards. Read more

• Gong data cloud updates: Call transcripts and the call spotlight are now exported to Snowflake. Learn more

• Accurate rollups when the org user hierarchy changes: When users leave the company or become inactive, they are labeled ‘inactive’ while keeping attained revenues to prevent skewing company rollups. More

• Accurate rollups for inactive users in historical periods: We’ve improved the logic behind showing people who move teams or leave the company to ensure accurate numbers in historical periods. More

• New, customizable ‘Update CRM’ tab: Review and update critical CRM fields when inspecting a deal or calling your number. Find the tab when drilling into a deal from your deal or forecast boards. More

• Forecasts for multiple business motions in one view: Get clarity on how different parts of your business are performing at a glance, in an aggregated forecast board. Review and update numbers quickly or drill into each business line to get more context when needed. More

• Update your numbers automatically based on the underlying pipeline: Set the forecast category numbers to be filled automatically by the sum of all deals matching the filters. More

• Support for more revenue roles: We now support forecasting by alternative opportunity owners, such as SEs or CSMs. More

• Greater filtering flexibility with logic filters: Slice and dice your deals to accurately define your business motions. Use AND/OR/NOT logic conditions to filter deals in your deal & forecast boards. More

• Improved Canadian French, Japanese and Hebrew transcripts: Thanks to our new, in-house speech-to-text models, teams who speak Canadian French, Japanese and Hebrew now have a smoother, more accurate reading and searching experience that's above industry standards. Learn more

• Easier search: Find calls according to customer participants: Quickly find the calls you’re looking for using the Participants filter, which now includes customers who were on a call, as well as team members. Search for customer participants in the main navigation search, too. More about search

• Call categories: New look and feel: We’ve updated the call category management area, so it's easier to use. Learn more

• Showpad integration: See your Showpad engagement events in Gong to get a full picture of deal activity using Gong’s integration with Showpad. Showpad integration

• Trumpet Integration: Add your Gong recordings to pods in Trumpet and get your pod analytics in Gong with Gong’s integration with Trumpet. Trumpet integration

• Loxo Integration: Embed your Gong recordings in a Loxo minisite to share with prospects. Get Loxo analytics on when prospects visit your minisite with Gong’s integration with Loxo. Loxo integration

• Initiatives widget available from homepage: The initiatives widget on your homepage shows talk track adoption from the latest initiative board you visited, so you can keep track on who's adopting your sales initiatives and who is still catching up.

• Gong data cloud updates: We've added the following:

  • Ability to connect conversation participants with the relevant CRM contact.

  • Scorecard data now available.

  • Additional data in the CALLS table.

  For more details, see What’s new in Gong data cloud

• Easier search: Find calls according to customer participants: Quickly find the calls you’re looking for using the Participants filter, which now includes customers who were on a call, as well as team members. Search for customer participants in the main navigation search, too. More about search

• Emails that bounced now marked in the Activity timeline: You can now know whether an email was successfully delivered or not, and avoid emailing that address again. Emails that weren’t delivered now include a label indicating why they bounced in the deal Activity timeline.

• Export meetings not yet recorded: You can now export details of meetings that have not yet been recorded to Salesforce and HubSpot. The meeting details are then updated with the conference call details after the meeting takes place. For more details, see Create Salesforce tasks for calls and emails or Syncing calls to HubSpot.

• Call summary now available in Salesforce and HubSpot: The call summary and call highlight are now displayed in Salesforce tasks, in the conversation object as part of Gong for Salesforce version 2.28, and in HubSpot records.

• Glance into your future projection: Get a projection for future periods so you can estimate where you’ll land and give suitable guidance on your numbers. Learn more

• Create one task per activity in Salesforce: In order to prevent data inflation in tasks, you can now choose to create one task for activities exported to Salesforce. Previously, a separate task was created for each participant in an activity. For more details, see Create Salesforce tasks for calls and emails

• VanillaSoft integration: You can now import calls made from the VanillaSoft Dialer so that your telephony system calls will appear together with all other customer communications using Gong's integration with VanillaSoft. VanillaSoft integration

• Zelta integration: You can now get actionable insights into feature requests from your customer calls by using gong's integration with Zelta. Zelta integration

• See your pipeline at a glance: See how much pipeline you have in open deals, and how much is at risk. More on the homepage.

• Manage all your trackers in one place: Manage keyword trackers and smart trackers in one place: Company Settings > Trackers. From here, you can create new smart trackers and keyword trackers, and filter through existing ones according to tracker type, status, language and more. Read more about trackers

• Gong for Salesforce version 2.27 now available: We have release a new version for Gong for Salesforce. What's new in Gong for Salesforce

• Customize your company pre-call emails: Make it easier for prospects and customers to recognize your pre-call emails with more customization options: Add your company logo and customize the text. Read more

• Using multiple instance of Gong? You can now switch between them easily, directly from your main account.Learn more

• Find your recent and saved calls with handy quick actions in the Conversations area.

• Easily review items needing attention in the Collaboration area.

• Forecasting and pipeline reviews improved for HubSpot users: HubSpot data such as deals, companies, and contacts are now imported to Gong more quickly and accurately, making it easier to use Forecast and pipeline management.

• Mixmax integration: You can now import calls made from the Mixmax Dialer so that your telephony system calls will appear together with all other customer communications using Gong's integration with Mixmax. Learn more

• Dock Integration: You can now share Gong calls in a Dock workspace to keep your customers and sales reps aligned using Gong's integration with Dock. Learn more

• New navigation for forecast progress: The forecast tab is now named Forecast updates to better reflect the new capabilities in Forecast. The Progress tab is now named Trends, and the graph which displays changes in the forecast category now has its own Changes tab. Learn more

• Improved forecast trend graph: See which deals are moving through your pipeline. Now you can click on the trends graph to view which deals are in each forecast category for each week in the selected time period. Learn more

• Choose the HubSpot object to export calls to: If you sync your calendar meetings to HubSpot you may get duplicate meeting objects when you export your Gong calls as meetings. To avoid this duplication, you can now choose to export your calls as a note or a call in HubSpot. Learn more

• Choose which CRM fields you see when you filter calls: When searching for specific calls, you can now customize which CRM fields you see in the results. Learn more about filtering for calls

• More ways to get smart tracker data: Using smart trackers to identify when concepts are discussed in your calls? You can now view results via the Calls API, and download them in the call CSV. More about smart trackers

• Get smart tracker data in Gong for Salesforce: For a deeper understanding of how smart tracker mentions affect your Salesforce opportunities, smart tracker data is now exported in the Gong for Salesforce app. This does not require upgrading the app. Learn more

• Update your CRM while listening to a call: Save time updating your CRM with quick access directly from any call page. Take down any important details without having to open up another tab or window. Learn more

• Getware integration: You can now get product insights from your sales calls by using Gong's integration with Getware. Learn more

• Fabius integration: You can now analyze your Gong recordings to identify cases where your reps conversations don't align with your sales methodology, by using Gong's integration with Fabius. Learn more

• Consent page: Protected static links transition period: Tech admins can now set up a transition period of 90 days to ensure existing meetings aren't affected when moving to protected static links. More on this

• Track important metrics in Progress: To get a more complete picture of what's actually happening when monitoring your forecast progress, the Progress tab now includes the current status of your team’s target attainment, coverage, and forecast. Learn more

• Restrict the calls you share with customers: Control who has access to the calls you share outside your org by restricting access to specific people. Learn more

• DealHub Integration: You can now see DealHub events such as signed contracts or DealRoom views in the Gong account timeline and in Gong Engage using Gong's integration with DealHub. Learn more.

• Enterpret Integration: Get summaries and categorized feedback on your customer calls with Gong's new Enterpret integration. Learn more

• New permissions for access to Insights data and pages: To enable you to guarantee data privacy and to comply with any regulations, tech admins can now allow or restrict access to the Insights data and pages. In the permissions profile you can set which users can access the Insights pages (Team, Initiatives and Market), and you can determine which data is available to them. Learn more

• Enrich Salesforce with more Gong data: To make more data available in Salesforce, we've added two flow templates which add the contact role for participants in calls associated with a primary opportunity and adds the competitors to the main competitors field for an opportunity. Learn more

• Protect static meeting links - When using the consent page, you can protect static links with a unique token to avert meeting "bombing" and other unwanted intrusions.

  Turn on protected static links: Enable the Gong consent page

  Learn about static links: Consent page link types

• Manage consent settings in profiles - Consent settings are now managed exclusively in profiles. If you haven't switched from global settings to profiles yet, we made this switch for you, and your global consent settings are now used as your default profile, assigned to the same people. The difference is that now you can add more profiles with different settings and assign them to different teams to make sure everyone is getting recording consent according to local legislation. Learn more.

• Get notified when calls fail to push to Salesforce: Gong now periodically checks for issues when exporting calls to Salesforce and, if needed, sends an email with a detailed error message so you can locate the source of the problem, correct it and then push the failed conversations to Salesforce again. Learn more

• Glean integration: You can now search your Gong calls to find exactly what you need and discover the things you should know using the Glean search engine. Learn more

• StoryDoc integration: You can now see customer activity, such as when they start and finish a presentation, in the Gong account timeline and Gong Engage using Storydoc. Learn more

• Keep sensitive deal information confidential

  You can now restrict access to confidential deal information by permission profile. Control who sees what by person and team, and make sure that crucial information stays on a strictly need-to-know basis. Stop people from seeing things they shouldn't.

• Gain consent per meeting in a recurring series

  When using dynamic links to the consent page, participant consent no longer affects all events in a series. The consent given (or not) only applies to the meeting the participant is accessing at the time of giving or denying their consent. Behind the scenes, we now treat each meeting as a separate event, which means participants are asked to give their consent for each meeting, as expected. All your questions answered.

• Faster import for Twilio Flex calls

  Calls recorded on Twilio Flex are now brought into Gong within a few hours, removing the 48 hour latency limitation. More flexible.

• Improved action item model

  The AI model that highlights action items in calls, emails, and assists is new and improved, for fewer false positives and more action-item related moments. Learn more

And also:

• Enable Us integration

  Find and select Gong meeting recordings to share in your digital sales rooms. View a list of your Gong recordings, select a desired recording, and immediately share it with your potential customers. Learn more

• Workato integration update

  Workato lets users create custom workflows between Gong and enterprise applications for sales and go-to-market teams. In this update, users can push engagement events from applications directly to the Gong activity timeline, without the need to code. Learn more

• Trelica integration

  You can now automatically add new sales team members to Gong, highlight usage, and off-board staff when they change roles or leave the organization, using Trelica. Learn more

• Assists on call pages, for quicker follow-up

  When you have open assists associated with a specific call, now you’ll see them right on the call page. This enables you to respond from right where you are for a smoother, easier workflow. Learn more about Engage

• Enable the consent page for Zoom on one profile and on Google Meet in another profile

• Set the EMEA team to have the "Join but don't record" (opt out) button and the US team to only have "Join the call" (opt in) button

• Set the consent page logo, company name, and text for a subsidiary working in a different workspace

• Disable the consent page for some teams

And also:

• Improved activity association - Our new association method maps emails to deals, and accurately associates activities to the right deal when there are multiple deals in an account. Read more

• Gong URL update - Your Gong URL will be automatically assigned a unique URL prefix. The new URL format is: https://[unique-prefix].app.gong.io/. This change will roll out in the next few weeks. No action is required by you. Your current Gong URL (https://app.gong.io/) will still work, and when accessed will redirect to the new instance with the unique name. For more information contact your CSM.

• DataGrail integration - DataGrail customers can now detect consumer data that is collected and stored in Gong to quickly process DSRs (access, delete, and do-not-sell requests), and comply with global privacy regulations such as GDPR, CCPA, and CPRA. Read more

And also:

• Gong for Apple CarPlay - Make the most of your next drive, and every drive after that by listening to Gong calls on Apple CarPlay. Access calls that are available on the mobile app, for example, your calls, team calls, company calls and calls marked as Listen Later. Gong on CarPlay is supported for iOS version 7.5.0 and above. Learn more

• Integration with JustCall - Import JustCall telephony system calls into Gong to capture and analyze your call data. Calls made with JustCall are now included with other account activity. Learn more

• The Market Insights board provides tools for sales ops and execs to make proactive decisions instead of responding to market shifts after they have happened. You can tap into the voice of your customers to understand trends, and drill down to the underlying data.

• For insight into specific calls, reps and frontline managers can work with the new Economic Pulse (by Gong) stream. The stream collects calls where the economy was discussed by prospects. It was created using trackers generated by Gong, but tech and business admins can update the trackers to reflect specific business environments.

• Because the economy is top of mind for many sales leaders now, Gong added managers in your organization as default subscribers to this stream. This means they'll get a weekly mail with calls hosted by members on their team when the economy was discussed.

• Managers can unsubscribe directly from the mail or from the My Notifications page.

• Gong Forecast is the only solution that captures and understands what’s actually being mentioned across any customer interaction channel, including 100+ different integration systems. Customer interactions go beyond just phone calls, video calls, and emails. Gong Forecast uniquely surfaces data when customers interact with marketing content, sign contracts, complete NPS forms, and much more.

• Forecasting is burdensome yet it’s one of the most critical processes that require an organization-wide commitment for you to be successful. Gong Forecast offers a superior user experience that gives you and your team the data along with pre-built calculations to quickly and accurately forecast with confidence.

• Significant time is spent in forecast meetings, fact-finding, making assumptions, and defending calls. With Gong Forecast, you and your managers can not only see what has been forecasted but more importantly understand the “why” behind any changes. Easily identify which team contributed to the change and inspect every deal down to each customer interaction.

• Gong Forecast from A-Z

• Get Gong Forecast

• Cancel recording for recurring meetings - You can now cancel recording for all future meetings in a series in one click. Learn more

• Ringover integration - You can now import Ringover telephony system calls into Gong to capture and analyze your call data. Calls made with Ringover are now included with other account activity. Learn more.

• Enhanced Clari integration - Customers can now view Gong video calls and captured metadata in the Clari timeline. Learn more.

• Salesroom integration - You can now import Salesroom calls to Gong to capture and analyze your call data. Calls made with Salesroom are now included with other account activity. Learn more.

• OpenPhone integration -You can now import OpenPhone calls to Gong to capture and analyze your call data. Calls made with OpenPhone are now included with other account activity. Learn more.

• Coda integration - You can now sync data from Gong into a Coda doc as a table. From there you can use all of Coda's functionality to customize how you organize your Gong data. Learn more.

• Dooly integration - Your Gong calls are now linked in Dooly's notes dashboard. Dooly’s integration with Gong brings together a rep’s call recordings and notes into one place so they can capture the full story surrounding a deal. Learn more.

• The active deal is now shown in a prominent position in an uncluttered top bar and the account status now lives under the more menu

• The account timeline is easier to scan, and calls are now shown at all zoom levels

• The account activity panel has been revamped and is now consistent with what you see on the Deals page

• Account comments are now collapsed by default, and we moved adding new comments to the activity more menu

• Move around your call with Skip Forward - Use the new skip forward button to move ahead in 15-second increments in your call. Previously you could only skip back or skip to the next person in the call. Read more here.

• More control with new library permission - The new library permission allows team members to add and archive calls from library folders, without allowing them to add and archive folders. This added granularity means more control over who can change the library structure.

• Know who’s viewing your calls - The new default setting for sharing calls with customers requires customers to identify themselves by Google, LinkedIn or email. This gives you valuable data about who is viewing your calls. Read more about sharing calls with customers here.

• Integration with Comtura - Customers leveraging Comtura can now automatically enrich Salesforce data with combined Gong and Comtura insights and intelligence. Read more here.

• Marked as Listened: Distinguish between calls that you’ve listened to and those that you haven’t with the new “Listened” indication. Hover and see how long you listened and when, making it easier to choose which call to listen to next.

• Integration with Momentum: Create customized sales workflows for your organization such as sharing Gong's calls with the right stakeholders, automatically creating tasks, and more. See in Gong Collective

• Vonage Business Communications: We now support Vonage Business Communications (VBC). Learn how to connect.

• Updated Welcome emails - Shorter, clearer, welcome emails for all levels of new users. Users are now prompted to complete their email and calendar connection in Gong with a direct link, so they start getting the most out of Gong quickly.

• Zoom app

  • Bookmark a point - Bookmarking a point in a call lets you save important moments in your recording to review later.

  • Comments on calls that weren't recorded - Your comments are now saved in Gong even when recording was disabled for a call.

• Privacy policy improvements in the pre-call email - You can now add a link to your privacy policy in the pre-call email, and send yourself a copy to see what the email looks like. Learn how to add your privacy policy to the pre-call email.

• Calls shared with customers - When sharing a call with customers, only you and your managers can see Shares & Views info. Learn all about share.

• Streams filtered by comments - You can now create a stream based on the comments filter. Islands in the stream.

• New languages - We've added support for Danish, Afrikaans, and Thai. See here for a list of all supported languages.

• Search for field name when managing CRM fields - You can now search for a specific CRM field by name per object. Learn how for Salesforce & HubSpot.

• Consent page PMI links now auto-associated for Webex - All Webex personal meeting room links are now automatically associated with the personal Gong consent page links. Learn more.

• Change processed call language - Tech admins can now change the language that a call was processed in.

• Filter by string fields - We now support filtering deal boards by CRM string fields (Salesforce and HubSpot only) - Add as a filter when creating or editing the board.

• Deals - search by account name - You can now search for a specific deal in your board - inspect a specific deal without leaving the page - Pipeline review: Use deal boards

• Edit call owner - Admins and the current call owner can now change the call owner on the call page. This is especially useful when sales dev set up calls on behalf of account executives. You don't own me

• Extend call share - We made it easier to extend access to calls by enabling you to extend the time from the call page. Share a call

• Dynamic links - get consent through secure, unique meeting links with easier setup for Google Meet and Zoom. Dynamic links are considered more secure (and Google Meet doesn't support personal meeting rooms...).

  • More on dynamic links & Google Meet:

    • Admin set up: Google Meet for consent & Enable the Gong consent page

    • Info for AEs: Record a call in Google Meet

  • More on dynamic links & Zoom

    • Admin set up: Zoom integration overview & Enable the Gong consent page

• Dial-in info on the consent page - gain recording consent from participants dialing in. Just enable the consent page in the usual way.

• Consent page for native Zoom recording - We now support use of Gong's consent page when using native Zoom recording.

• Filter by time range - Find more accurate and representative coaching opportunities by filtering Deal Drivers metrics to the last 30 days or the last 90 days.

• Drill down into weak points - Drill down to the deals that were affected by each rep's weak spots. Click cells to open a panel and drill into the deals behind the numbers.

• Permissions to delete calls - Let people delete calls via setting in the permission profile

• Export coaching metrics to CSV - You can now export coaching metrics - what's shown on-screen, with or without all the data behind the numbers.

• Stats permissions - Be in control of who can see what information in the TEAM tab.

• Tag entire team in comments - Effortlessly share key moments in calls with one @

• Export coaching metrics - Download a CSV file with a list of all coaching metrics. This is useful for when you want to crunch the numbers outside Gong.

• Automatic provisioning from a custom source - Enterprise customers like Google and Square, want to automatically provision and set up their people from an unsupported identity provider. See: Provision team members from a custom source (SCIM)

• Last sign in - Admins, know who in your org uses Gong. Last sign in is now included in the CSV file you can export from the Team Members page.

• Webex integration - Sign in to Webex via OAuth authentication, and enjoy the new look and feel of the integration settings, including support for troubleshooting any connection issues. Find out more

• Onboarding - We improved the experience for people new to Gong, and added more guidance on using Gong.

• Sign in with Okta OpenID Connect - Enjoy an improved & seamless sign-in experience Okta OpenID Connect. See Set up Okta OpenID Connect authentication.

• Warnings filter - UX & UI improvements

• Next call - See when your next call is scheduled in the deal board.

• Sidebar guide for Deals - Bite-sized educational content about Deals functionality, shown directly in the product.

• BlueJeans integration - Whether you wear a stone wash or a waxed reverse, you’re going to appreciate the redesigned settings page. See BlueJeans integration.

• Easier navigation in Coaching stats! A tab for Gong Usage, and separated tabs for Coaching given and Coaching received. The 411 on what you can find where - in the Analyze team performance article.

• Coaching Inbox update - now non-managers can see coaching they've given too! See Review your team coaching needs.

• Default exclude lists - We added default terms to the email and web conferencing title exclude lists for new* companies to reduce the risk of capturing data that should not be captured. Find out what terms are in the default exclude lists in the FAQs for data protection & privacy article.

  (* Accounts created 6th April and later; retroactive support for older accounts coming soon!).

• Highlight - Embed calls in 3rd party apps - Embed Gong snippets and calls in 3rd-party apps, such as Learning Management Systems (LMS), so that people can listen to recorded calls without needing to switch back and forth to Gong. Go ahead & embed!

• Highlight - Get notified and comment in Slack - Team members can now receive call comments via Slack. They can read, reply and continue the conversation directly within Slack.Get notified and comment in Slack.

• Highlight - Deal boards for multiple roles - You can now set up deal boards to present deals based on any user field in the CRM Opportunity object - see step 6 in Set up: Create a deal board. Currently supported for Salesforce CRM integrations only.

• Preview deal activity - Drive efficient pipeline reviews by drilling down to the details from the big picture in a single action. Learn how to drill into deal activity without leaving the deal board.

• Trackers for deals now tracks emails too - When reviewing a deal board, see when a point-of-interest came in the deal, whether on a call or in email at a glance.

• Coaching emails for Managers - Managers can now receive a weekly email showing which team member is missing coaching, and get a list of recommended calls to coach on. More details.

• Coaching emails for Directors - If you manage frontline managers, you can now receive a monthly email that shows the coaching activity of the managers in your team. More info.

• Update Stats navigation - easier to navigate

• See deals at risk in your homepage - risk at a glance

• Deal rollups - Group by forecast category - Every deal board has 3 default rollup tabs: open deals, closed-won, and closed-lost. You can add or change rollup tabs if you need them when you create or edit a board. Choose the rollup category and CRM values that you want to see.

• Deal rollups - Group by salesperson / team -

  See where the risk is in your forecast numbers and which team or salesperson is carrying most of that risk. Switch the deals board view to TEAM MEMBERS to see how the risk is distributed, and drill down in a couple of clicks into what deals are affected, what the risks are, and the latest activity on the deal.

• Deal insights - Our first deal insight is based on the Not enough contacts warning. We calculate how many deals close successfully and the number of contacts on each deal to surface at scale what works best for your deals.

• Filter by risk warning - Filter your deal board by warning, and drill down into the deals and the highlighted risk to really understand what's happening per deal or per rep. Choose the risk type to really focus on the types of risk that have the highest impact on your forecast and easily spot risk-related coaching opportunities.

• Deal boards for hybrid teams - Put different people from different teams on the same board. When filtering the board by team (how to do this), click Select multiple teams or members and add the people or teams to show in your board. To return to the hybrid view after navigating to another board, find it in the MY RECENT BOARDS board filter.

• See licensed team members - Admins, you can now see the number of licenses in your org at a glance on your company settings > Team members page. More on managing team members here.

• Custom vocabulary - Updates to the Custom Vocabulary page, and the "add to custom vocabulary" pop-up when adding terms in trackers in order better support 21 languages.

• Warnings - improved usability - Configuring and editing warnings in create/edit deal board is now more intuitive and more scannable. We also relocated the Warnings column so it's now locked to the left of the board, and added a nifty tooltip on the column header so you know what's set for the board.

• Stalled in stage warning - Get alerted of risk in deal momentum so that you can eliminate it quickly. Define a time limit (in days) for any opportunity stage from your CRM when creating or editing your deal board.

• Deal drivers - Our new coaching tool gives you insights on total deal performance. Frontline managers can now track KPIs on how their team members behave on and manage deals in the TEAM > DEAL DRIVERS tab. Learn more.

• Recurring meetings when there's no calendar sync - If you're not syncing your calendar, we've just added support for recurring meetings, meaning you no longer need to manually add Gong to reoccurrences in a series. Find out how to add Gong to recurring meetings.

• Advanced trackers - More precision when defining trackers - we've moved the advanced filters that were available when searching for trackers in the CALLS page into the trackers configuration. You'll be able to see the advanced parameters when defining a saved filter, but now will need to configure the actual tracker if you want to tweak them for filtering calls. Existing filters using the tracker will be updated automatically if you update the tracker. Learn how to create trackers.

• Import / export trackers - A really nifty new feature especially for our enterprise customers - you can now download a CSV of your trackers, edit or update the file, and then upload the CSV to a new workspace. Check it out!

• Improved sign-in - Enjoy an improved sign-in experience, including an overhaul of the welcome emails that go out to new team members onboarding to Gong, and new support for OpenID Connect in addition to SAML SSO.

• New languages supported - We now support 21 languages!! Check out this article to understand exactly what and how we support them (there are a couple of stipulations).

• Improved team member provisioning - We simplified the set up flow for automatic provisioning, reducing the risk of importing the entire company (!). We also added support for automatic provisioning with Rippling.

• Detailed links in Slack - Links shared to Slack are now unfurled, which means they now show contextual info so you know who was on the call, account information, and a link to the account page.

• Create Zendesk support tickets - Highlight call snippets and create support tickets that include the description of the issue in the customer's voice. Learn how to set up & how to create tickets from calls.

• UX improvements on mobile - It's now slicker & quicker with an updated nav, listen later/save to device consolidation, minimize player, improved sign-in experience, & more!

• Trackers in deals - Add tracker columns to your board to surface critical trackers in your deals.

• Deal boards for hybrid teams - You can now select more than one team and additional individual contributors on deal boards to get a holistic view of your deal pipeline.

• Domains - Admins now enjoy greater control over additional domains that should be excluded or treated as internal. Treat outsources sales as internal by adding their domain in Recording settings > Web conferencing calls. Exclude recruiting emails by adding their domains to the exclude list in Data protection & privacy > Web conferencing and emails exclude lists.

• Native Zoom recording - By default, Zoom saves native recordings online in your Zoom account, taking up valuable storage room. You can now set Gong to delete these recordings after they're retrieved and brought into Gong.

• New warning: pricing wasn't discussed - Get a heads-up when a deal is due to close, but pricing wasn't discussed yet.

• Company primary currency - Set your company’s primary currency for use across Gong.

• Scheduler for deal digest subscriptions - You can now change the time and day(s) you receive your deal digests.

• My recent boards - Your recently-used boards now appear at the top of the find board drop-down list.

• productboard integration - Create feature requests for your product team using the exact words your customers are saying. Select a snippet from the call transcript and use it to create a note in productboard.

• Private scorecards - Score calls and decide whether the score should be public (visible to all), visible to just you and the call host, or visible only to yourself.

• New scoring types - You can now add questions that can be answered with scores of 1-3 stars, have a YES/NO answer, or that are open-ended, which gives you the ability to offer more structured coaching. Note that for now, the overall scorecard is still 1-5.

• New location for creating scorecards - Business admins can now create scorecards directly from within the TEAM tab > SCORECARDS.

• Coaching metrics - drill down into calls - Now senior managers can see what makes up the data behind the coaching stats, and understand where they're focussing their coaching efforts.

• Highlights in live call transcript - When playing a call, the transcript highlights the text for speech. When accessing a snippet shared with you, call page opens on the highlighted part of the transcript. Select & share snippets internally, to the library, and to productboard.

• Tracker info in calls page - Now when you search for calls using a tracker, you can see what words and phrases make up the tracker.

• Customize data privacy link name on consent page - Admins can now edit the name of the privacy policy link for the consent page. Available in all supported languages.

• Delete calls automation rule - Create a rule to automatically delete calls based on certain phrases.

• Mobile - new call screen on iOS - Jump to next speaker, listen to 1 speaker, see call topics, make hands-free voice comments, and easy access to common actions: see comments, show video, see call info, & share the call.

• Native Zoom recording - record using Zoom's native recorder for recordings of a higher quality.

• Slack automation rules - send messages to team Slack channels with important Gong insights.

• Manually associate calls to emails - manually associate uploaded or wrongly-associated calls.

• View transcription - read along as you listen to a call. Fast actions available from the transcript.

• Coaching - improved flows for frontline managers and senior managers and sales enablement, as well as reps requesting feedback.

• Deals - weekly deal digests, ability to align to your fiscal calendar, and recommendations for setting warnings.

• Notifications - improvements to the Notifications page and Company notification settings.

• Mobile - see labelled emails and search for calls by keyword.

• Microsoft Dynamics 365 on Azure cloud beta launched.

• 2 new deal warnings - Deal is single-threaded & No stakeholder of significance!

• Automatic provisioning with Okta - Automate admin processes to save time and reduce human error.

• Protect your data with your AWS key - Control your sensitive data with your AWS Key Management Service master key (CMK) to encrypt all new media files (audio and video) stored in your Gong account.

• Gong for Outlook add-in - Drive consent page adoption by adding the meeting link in one click directly in Outlook.

• Deal warnings on mobile - Stay alert on the go and know what deals are at risk before you even reach your (home) office. Tap the deal card to drill into the details.

• Zoom Rooms call owner attribution - Rather than giving away your call stats to a conference room, we'll attribute it to the call owner, as you would expect.

• Consent page - support for 14 additional languages (English, Arabic, Spanish, Portuguese, German, French, Italian, Japanese, Chinese, Indonesian, Norwegian, Swedish, Danish, and Icelandic.).

• Give your bot a relevant name - Customize the name of the Gong bot.

• Delete personal data located by phone number - Search for all associated data via international phone number.

• Make-your-own deal boards - Select the type of deals you want to review, with the data that's important to you, and customize warnings to align with your sales reality.

• + See those deal boards on the go - View boards on mobile.

• Email labels - Skim through emails to quickly see what's interesting (like when pricing was mentioned).

• Private library folders on mobile - Now available.

• Data protection & privacy - Now includes settings for call download & share, information redaction, and retention policy.

• Ghosting deal warning - Know when a deal goes dark.

• Streamlined account page: email invitations - Easily scan the account activity and disregard meeting invitations.

• Activity page enhancements - Better indications of which accounts and deals your team are working on.

• Sort & filter your deals on the mobile Deals page - New options for filtering and sorting your deal board on mobile.

• Exclude web conferences - New settings page for tech admins: we grouped all the data protection and privacy settings together in a new page, and gave you the ability to block recording for certain web conference calls.

• Search for related word forms - Include related word forms in your searches to catch word inflections that show where certain topics were discussed.

• Resync historical Gong conversations to Salesforce - As tech admin, you can now resync historical Gong conversations to Salesforce.

• Use less Salesforce storage - Only sync the calls you need.

• Deal intelligence! - The premier of the DEALS tab, which enables you to separate fact from fiction, improve forecast accuracy, and close more deals in the new deals page that shows deal activity, value, owner, and more crucial information

• New ACTIVITY tab - COVID19 support, let managers see what their teams are up to at a glance.

• Private folders - Create & manage calls in your own private folders in the library.

• Know & control your recording status - See if an upcoming call is set to be recorded, and turn off recording if you want.

• Account page - Streamlined the UI for a better experience.

• Links in pre-call consent emails - Add links to your pre-call consent email, and they'll be automatically identified and switched to a clickable link.

• Library - We take you back to where you left off next time you enter the library. This memory muscle lasts for a week, after which time you'll go to the library's main page.

• Dismiss calls from your To Do list - Dismiss calls without affecting coaching stats.

• Reduce storage used by Gong for Salesforce - Empty topics and trackers from your conversations aren't saved in Salesforce anymore.

• Separate permissions for importing and recording calls - If you have the need for some people to be recorded or import calls but not both, the settings are now separate.

• Set team members to be recorded faster - Turn on data capture in two clicks in a new dialog where the data capture settings are selected by default.

• Download calls CSV from the Calls page - For Business admins, we added a handy button to download the call data in one quick click.

• FTP telephony system support - Connect FTP-based telephony systems to Gong.

• Remove user data in app - Self-manage requests to remove personal data and easily comply with privacy regulations, by searching and removing personal data upon request from the company settings > Data Protection & Privacy page.

• Support generic SAML SSO providers - Your Gong users can use your SAML SSO provider to log in to Gong.

• Saved filters - We made filters so much easier to use, share, and set alerts for!

• Library - re-order calls in folders by dragging, and see who edited library folders and uploaded calls.

• Gong for Salesforce - Easily navigate from Salesforce to Gong using the View Account in Gong button.

• Hebrew, Japanese, & Russian - We now support transcription and analysis for calls in these languages.

• Zoom Phone - now supported

• Consent page - Inform meeting invitees that your call is due to be recorded and gain their consent when required by regulations.

• Gong for Google Suite - Drive consent page adoption by adding the meeting link in one click directly in Google Calendar.

• Stats for scorecards - Identify your top and bottom performers for targeted coaching

• New user profiles - standard team members and collaborators

• Consent page - Renamed from Welcome page

• The right to be forgotten - dedicated API added

• Direct links to account info - Account names now link to the account page

• Easily locate deal info - limited release of the Deals page

• Account page - filter the engagement map and activity list by name/role

• New digests - for comments, mentions, replies on calls, accounts and leads you follow

• Account engagement map - Be engaged with your prospects.

• Account activity in mobile app - Review account activity on the go.

• Revenue Intelligence academy - Bitesize videos available.

• Account page for HubSpot users - The account page was made available to HubSpot users.

• Select CRM field for deal value - Understand the state of your deals consistently across Gong and Salesforce or HubSpot.

• UI improvements

• Custom vocabulary adds classification and language support - You can now classify terms to help Gong understand them in the correct context within a sentence. You can also define alternatives for each supported language.

• Customize the deal value - You can select the deal value relevant to your company, and filter calls using this field, and see the stats on how your team is performing.

• Stats for trackers - Trackers are now tracked (!). Track mentions of specific products,  competitors (by customers or reps), and discount offerings. For example...see how well that new sales pitch has been adopted.

• Filter calls using CRM Contact fields - Wherever you use a filter to select relevant calls, you can now use the Contact fields imported from your CRM. When you manage your CRM field import to Gong, these fields are now available.

• Gong for Salesforce v2 - Out of the box dashboards and reports.

• Gong's API enhanced with call transcript and scorecards - The API now includes the transcript of each call and the scorecard data.

• Automation Rules are live - Create automation rules to push Gong data out to other applications

• Adding a comment to a call or account enhanced - Add emojis to comments so that you can better express your mood, and maybe soften the tone, for example when coaching.

• More telephony systems supported - Support for CallRail and Nextiva added.

• Deal collaboration - added comments at the account level.

• Filter account communications to see only calls - new filter for the account page.

• Account search improved - limit your search to calls only.

• Delete an email in the account page - delete unwanted emails that were captured on the account page.

• Telephony systems are now connected to HubSpot - see the CRM data associated with the call.

• New telephony systems supported - VocalIP, Marketo Sales Engage, ConnectLeader, and Amazon Connect.

• Exclude import of internal calls - added ability to filter out internal calls for some telephony providers.

• Language support for trackers - define the words or phrases that represent a tracker in more than one language.

• Custom filter for calls - in permission profiles.

• Account timeline and accounts - added to the permission profile's page access.

• Business admin permission profile - now editable.

• Business admin permissions - available in any permission profile.

• Mobile meeting recorder - now with native video, playback loading indicator & stability improvements.

• Details of inaccessible calls no longer visible - updated restriction on calls you don't have permission to see.

• Download consent page links - export to CSV.

• Min/max amount filter on the Calls page.

• Salesforce integration - improved UI.

• Info added to Salesforce also updated for the call in Gong.

• Go directly to Salesforce from Gong - Open in CRM link from a call takes you to the Gong conversation in Salesforce.

• Stats for Topics - improved UI.

• Gong welcome page available for GoToMeeting and BlueJeans - Consent page now available for Zoom, GoToMeeting, and BlueJeans.

• Call transcript supports additional languages - Spanish, French, Italian, German, and Portuguese. Plus English, of course.

• Search supports additional languages - Search in any supported languages within call transcripts and using the omni-search at the top of the app.

• Use the AND operator in word searches - earch for calls using a combination of words and trackers mentioned in a call, for example, "price and competitors."

• Conditional use of the audio prompt - Don't have to play the audio prompt if using a consent page.

• Add a voice comment to a call - Leave voice comments when using the mobile app.

• Gong for Salesforce - Slice and dice call data from Gong in Salesforce dashboards and reports, correlating your Gong data with your Salesforce data.

• Use Zapier to push Gong call data to other systems - Automate workflows and push Gong data to thousands of other web apps with a native connection to Zapier.

• New, Rich API - Push almost any type of Gong data into your other systems so you can build reports and automate workflows.

• Mobile Meeting Recorder - Record your face­-to-­face meetings.

• iPad Gong app - Download the Gong app optimized for your iPad.

• More dialers supported - We added PureCloud, Playbooks, 8x8, and Fuze.

• More video conferencing tools supported - We added Google Meet and Microsoft Teams.

• Permission profiles - Model access permissions to each user’s role in the company.

• Recording consent using the Gong Welcome Page - The Gong welcome page informs users that they are being recorded and also provides the option to opt out.

• Hubspot CRM now supported - Map Hubspot data to Gong, and link calls data to your deals.

• Enhanced versions of Gong for Salesforce and Gong Conversations - The Gong for Salesforce app is the conduit for passing Gong data into Salesforce as custom objects. Gong Conversation (within Salesforce) visualizes the incoming Gong data, but you can also use this data to create pipeline level reports to gain visibility into your sales process.

• Team member provisioning page - give your managers more power.

• Account page - see what’s happening across the life of an account.

• Account timeline - see account interactivity in the context of a call.

• Library on mobile - access and listen on the go.

• Transcripts on mobile - Read the call transcript when you're out and about.

• New look for the Calls page - introduced panes to enhance usability.

• Library archive - archive old folders with the ability to restore if needed.

• Subfolders in library - organize in nested folders.

• Multiple scorecards per call - score different aspects of each call.

• Crack the code on your top producer's talk tracks - Whisper™ stack-ranks your team by top, average, and lower performer, and highlights the talk tracks your top reps use during their sales conversations at every stage of your sales process.

• Transform your good reps into great reps - Whisper™ highlights exactly what each of your reps needs to say to close more deals.

• Salesforce custom fields - Align Gong to exactly how you use Salesforce by pulling in custom fields from Salesforce.

• Back-to-back meeting recording - Cleanly record your back-to-back meetings without getting them all jumbled up.

• Video segment identification - Highlights types of video shared during the call.

• Video recordings viewable in mobile app - just that.

• New integrations - Close.io Dialer & Truly.co.

• Team-specific topic models - create unique Topics for different teams or business units.

• Master key sales skills FAST with Snippets - Master specific sales scenarios in a rapid-fire fashion.

• Tailor your Trackers for different teams - You asked. We delivered.

• Find the EXACT calls you want with Call Category search - Surface the exact types of calls you want to find by filtering with the Call Category field.

• Bullet proof your call recording compliance - 100% GDPR compliance with automated recording notifications & do-not-record exclude list.

• New integration - ConnectAndSell.

• Coach better, smarter, faster:

  • Put coaching on cruise control with "Whisper" - Automatic coaching recommendations based on the analysis of your sales conversations, breaking down how you can improve.

  • Bookmark calls with "Listen Later" - Hit "Listen Later" to bookmark it and access it at any time, even from the Gong mobile app.

  • 5-point call scoring for better coaching - We used to offer 3-point scoring. Clearly, 5-point is superior.

• Fine-tune your filtering:

  • Find calls by inbound, outbound, and scheduled - Find the exact calls you're looking for based on how the call originated.

  • New SFDC fields for filtering - Filter through calls with a bunch of new Salesforce fields, all rolled up in one easy-to-use section.

• Small (but mighty) updates

  • Edit the title of your calls - Handy.

  • "Redact" sensitive information - Gong can now automatically silence segments of calls and remove transcript segments where sensitive information was mentioned

  • Separate speakers on flat dialer recordings - Gong is now smart enough to separate your "flat" dialer and PBX recordings into two channels, with stunning accuracy.

• Segment stats by call category - Get more accurate insights from Stats by segmenting them down to specific call types, teams, opportunity stages, and more!

• New stat: Patience - Eliminate your nasty habit of interrupting customers by measuring the amount of time you pause before speaking!

• HD video - Crystal clear HD video recording of your web conferencing sessions.

• Trim calls before sharing - Share trimmed versions of your call recordings with customers so they only see the relevant parts.

• New integrations - UberConference, Dialpad, & dialsource.

• Tip of the month - Use Gong to search for calls where certain language was not spoken. Combine this feature with Alerts, and your team will be speaking the same language in no time.

• Gong mobile app released! - Listen to Gong call on the go, commuting in your car, on the train, or even during a flight with no connectivity. Sweet.

• Private comments - Leave coaching comments only visible to the salesperson, ask your manager for assistance privately, or bookmark interesting parts of the call only for you to see.

• New integrations - Five9, Skype for Business (no longer supported), & InContact.

• Record only organizer's calls - Record only when a meeting was organized by a recorded user.

• Find calls by source, comments, and more - Filter calls by their source to narrow down your searches.

• View calls' main topic - Gong now automatically detects the main topic on every call and highlights it to make it easier for you to find calls you're interested in.

• Happy Holidays from the entire Gong crew!

• Scorecards - Track performance and coaching metrics by creating scorecards using questions and metrics unique for your team.

• Recurring meetings - Record them all (for synced calendars).

• Reply to comments - Take collaboration to the next level by replying to comments and creating threaded discussions within Gong calls.

• Listen live - Listen to your teammates' web conferencing calls and demos in real time without joining the session.

• Take notes in real time - Take notes while on a call, bookmark parts you'd like to listen to later, add @mentions of any team member or #Tags you can later search by. Even better, all notes are pushed to Salesforce into the Gong activity record.

• Improved, easy to read transcripts - Gong transcripts are now more accurate and easier to read than a Shakespearean play! Alas, poor Yorick.

• Single-sign-on with Salesforce, Google, and Office365 - Who can remember their password anyway?

• Coaching metrics and call topic analysis - See the level of coaching activity for you and your team, in addition to existing metrics around call dynamics and activity .

• New integrations - BlueJeans, RingCentral, & Natterbox.

• Single-sign-on with Okta - Increased security and compliance by centrally-managed access to Gong.

• Newly-designed search - New Home page on recent and upcoming calls, and simplified search experience.

• Better, more secure, call sharing - Just made your customers' experience when viewing shared calls 10x easier and better, allowing them to view talk tracks and search for keywords, while all other call data remains private to your customer.

• Set Gong alerts for other users - Add other people to your alert.

• "Coach me" - Request feedback from your manager, coach, or peers.

• Skip internal meetings - We mean Gong, not you. You still need to go to your internal meetings.

• Track quantities and filler words mentioned in calls - Trackers now automatically highlight filler words as well as quantities of commonly used nouns mentioned in your calls.

• Track what your customers are saying - track and highlight what customers are saying during the call - competitor names, objections, and more!

• Automatically import SalesLoft calls into Gong - Gong will start regularly importing SalesLoft calls for all users who are set to record their calls.

• Speaker identification is now available in Join.me - Added speaker identification to our Join.me integration allowing you to visually see who spoke when, review call dynamic, % talk time, and utilize easier and smarter navigation within each call. Enjoy.

• Winter is coming: Gong 'Comment Storms' are here - Just released an update where users get a single notification for "Comment Storms" - a flow of comments posted over a short period of time - reducing clutter in their inbox and creating a much better experience reviewing comments.

• The Gong call library - Create curated call lists for training, onboarding and coaching.

• Customize your Gong search experience - Add your own quick-search terms - competitor names, industry terms, product features, whatever you want.

• Capture notes while on a GoToMeeting call - Capture notes quickly and easily while on a GoToMeeting call by posting them into the chat window.

• Share a call with your customers, partners and more - People who don't have a Gong account receive an email inviting them to a simplified call viewing experience, where they can review the call and search for keywords.