Nextiva
-
Ask your Nextiva admin to give you the Nextiva Username, Password, Default address, and Server Full address.
-
Import users to Gong and set them to record before integrating Nextiva in Gong.
-
Click Company settings > Data capture > Telephony systems.
-
Click + Add telephony system.
-
Select Nextiva.
-
Enter the Username.
-
Enter the Password.
-
Click Advanced settings.
-
In the Default address box, if your default address is not https://recorder.nextiva.com, delete the default, and enter the default address for your company.
-
Enter the Server Full Address.
-
Click CONNECT.
You are now connected to Nextiva and calls will be captured.