Intro to your libraries
Use your conversation libraries to save, collect, organize, and share calls. You can automatically collect specific types of calls using streams, and get notified when relevant new calls occur. You can also create folders with calls and call snippets you want to refer to again, and share them with your colleagues, and access calls that other people in your company want you to listen to.
Your library contains folders and streams that you create, and ones that have been shared with you. You can share these folders with other people and teams, or keep them for your own use only. Some examples:
-
Create streams for calls when competitors are mentioned
-
Create streams for calls in which new methodologies or products are mentioned
-
Create a folder with sales sync calls for your team
-
Share a folder with snippets of objection handling for team members that need coaching in this area
-
Share a folder with your manager with calls relating to your recent wins
Company library contains folders with content for all teams in your company. For example:
-
The Director of Sales Enablement wants to share best-in-class calls for onboarding and training.
-
The VP of Product wants new hires across the enterprise to listen to calls that cover your product’s competitive edge.
-
The Director of Marketing and want to share their presentation about the new marketing strategy with the Sales and Customer Success teams.
Note
Learn more about using the library here. Dive deeper with this course from the Gong Academy.