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Accessing the Salesforce API

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    Gong accesses the Salesforce API when running the following processes:

    • Initial export: Occurs when the integration is first connected so that Gong can retrieve all core object records that the integration user has access to.

    • Ongoing export: Starts after the initial export has been completed and continuously retrieves new or updated records (generally every few minutes).

    Each API request is limited by Salesforce to return a maximum of 2,000 CRM entities

    Gong calls the following API endpoints when retrieving data from Salesforce:

    • QueryAll: /services/data/<version>/queryAll?q=query

    • QueryAll More Results: /services/data/<version>/query/<nextPageUrl>

    • Get Object: /services/data/<version>/sobjects/sObject/

    • sObject Describe: /services/data/<version>/sobjects/sObject/describe/

    • Query (for single objects): /services/data/<version>/query?q=query

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