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Configure email tracking

In this article

    Note

    Working with Gong Engage requires an Engage seat.

    Who's this for? Admin

    Where to go? Sidebar > Company settings > Engage > Email settings > Email tracking

    You can track email opens and clicks for emails sent from the Gong email composer. When enabled, opens and clicks are displayed as digital interactions in Engage.

    engagement_events.png

    To set up email tracking:

    1. Go to Company settings

    2. In the Engage section, click Email settings

    3. Scroll to the Email tracking section

    4. Choose whether you want to enable open tracking, and/or link click tracking

    Email tracking FAQs

    What effect does tracking have on email deliverability?

    Email tracking can impact deliverability both positively and negatively. Email tracking through Gong is optional, so you can choose what's best for your organization.

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