Export team stats
Get a CSV file with the team stats by exporting a report. The report is sent to your email.
Note
To export team stats, the data export option in your permission profile must be selected. For details, see About permission profiles.
-
Go to Insights > Team.
-
Select the tab you want the report for. By default, the report is based on the selected filters. Change the filters as needed.
-
Click Export.
-
From the screen that opens, you can change the period of time covered in the report:
-
DATE RANGE: Creates the report based on the time filter selected.
-
TIME COMPARISON: Creates a report with comparison of the stats either for the last three months or last three weeks. Each entry has three rows showing the three different time periods covered.
-
-
Choose whether or not to include the management hierarchy, as defined in Gong (admins can view this in the Team members settings page). The hierarchy includes all managers from the highest-level down to the lowest-level.
-
Click SEND REPORT TO EMAIL. The report is generated and you'll get an email when the report is ready. Note that the report shows stats for enabled team members only and that generating a report may take some time.
The reports include the following data for enabled team members:
-
User Name
-
User Email Address
-
Total Call Volume
-
Average Weekly Call Volume
-
Total Call Duration (min)
-
Average Call Duration (min)
-
Total Weekly Call Duration (min)
-
Calls Attended
-
User Name
-
User Email Address
-
Total Call Volume
-
Talk Ratio
-
Longest Monologue (min)
-
Longest Customer Story (min)
-
Interactivity
-
Patience (sec)
-
Question Rate
-
User Name
-
User Email Address
-
Total Call Volume
-
Topic Duration (name of topic) (min)
-
Topic Timing (name of topic) (min)
-
User Name
-
User Email Address
-
Total Call Volume: The total number of calls hosted by the team member in the selected period
-
<name of tracker> -Applicable Calls: The number of calls hosted by the team member that are relevant for this tracker. A tracker may include a built-in filter so that certain calls won’t be analyzed to see if they include the tracker mention.
-
<name of tracker> Tracker Use: The percentage of calls the tracker was mentioned in out of the applicable calls.
-
User Name
-
User Email Address
-
Total Call Volume
-
<name of scorecard> - Scored Calls
-
<name of scorecard> - Overall Score
For each 1-5 question in this scorecard (i.e. not free text questions):
-
<name of scorecard> - <question text until the first bracket>
If you are are a technical admin or a business admin, you will receive a more detailed report with additional data you may need.
The standard report includes:
-
User Name
-
User Email Address
-
Calls listened to
-
Calls with Feedback
-
Calls with Comments
-
Calls with Scorecards
-
Marked as Feedback