Using notes
Who's this for? Reps
Where to go? For notes on accounts: Sidebar > Engage > Accounts | For notes on contacts or leads: Anywhere in Engage
Throughout Engage, you can use notes to keep track of important information that will help you stay on top of deal progress. Notes also make it easy to collaborate with your team.
You can create and view notes about a specific account or a specific person. You do not need to be the owner of an account, deal, contact or lead to add a note to that object.
Notes can be synced to your CRM depending on the settings your admin has defined (BETA).
Access notes about an account:
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From Accounts: Each account has a Notes tab, where you can see all the notes related to this account left by you or your teammates
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While writing an email in the email composer
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While making a call in the dialer
Access notes about a contact or lead
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From anywhere in Engage: Click on someone's name to open person view, where you can see any notes you and your teammates have left that are related to this person
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While writing an email in the email composer
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While making a call in the dialer
If a note was taken in the context of a call, a purple call label will automatically get added to the note. If you want to review that call, click on the label and the call opens in a new tab.