Trim a call
Remove parts of a call that aren’t important or suitable for everyone. For example, trim out small talk at the beginning of a call, or sensitive information mentioned during the course of a call.
Calls can be trimmed within 90 days of recording. They can only be trimmed by the call owner or tech admin, who are also the only people who can restore parts of a call that have been trimmed.
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Open the call page and click
under the call screen.
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Yellow bars appear on the timeline below the call screen. Move the bars to select the part of the call you want to trim out.
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Click More on the open action menu and select Trim out this part.
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Trimming the call takes some time, during which the call won’t be accessible.
You have 90 days, from the moment the call was recorded, to restore parts that have been trimmed out. After this time, the original recording is discarded and only the trimmed recording is kept.
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Open the call page and click on the part of the call that is trimmed to show the following:
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Click Restore entire call. This opens a dialog that prompts you to confirm the restoration. This process can take several minutes, during which time the call isn't available.
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Restoration of the trimmed parts includes analyzing the call again. This process usually takes less than an hour.
If you want to share a trimmed call with customers, trim the call first and then share it.
If a call was shared with customers and then trimmed, the entire call will still be available to customers. To make sure the customer gets only the trimmed version, cancel access to the call you already shared, and share it again. For more, see this.